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CARRIER & TIMING

SHIPPING FREE

TAXES

United States

DHL or UPS (Signature may be required), 3-5 Business Days

Free

Charged by Country

Canada

DHL or UPS (Signature may be required), 3-5 Business Days

Free

Charged by Country

European Union (EU)

DHL Express, 3-5 Business Days

Free

Charged by Country

Other Countries

DHL Express,3-6 Business Days

Free

Charged by Country


COURIER

PHONE   

GET HUMAN INSTRUCTIONS

UPS Express            

1-800-742-5877                  

Press 0 at each prompt, ignoring messages

DHL Express

Varies by country

Click here for DHL customer support

FedEX

1-800-463-3339

Keep saying "Speak to a representative" at each prompt

 
WRONG ADDRESS DISCLAIMER

 
RETURNS

 
DELIVERED BUT NOT DELIVERED

You will receive a confirmation E-mail once your order has been processed to the E-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second E-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 3 days for the tracking information to show. In occasional case, the tracking information may not updated but you will still receive your order. Please contact us after the estimated delivery time.
It is the responsibility for buyer to make sure that she or he enters the shipping address correctly. We must do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at 
service@megalook.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order .The only thing we can do is waiting to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

By placing an order at Megalook Hair, you are responsible for the cost of return shipping back to Megalook Hair. Please refer to our international returns policy here for further information on how to return your packages.
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.